Saas Customer Success Implementation Manager – Nordics – based London

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Job Description

A very exciting, disruptive startup client of ours has just closed a large funding round (Series B) to fuel their international expansion. They are looking for an energetic, positive and experienced Saas Implementation Manager with Customer Success experience and fluent Swedish skills for the new team they are building. The OTE is around 40k base + 10% commission.

You’ll be a Swedish speaker, passionate about delivering a great customer experience to our users and be well versed in handling anything clients throw your way. A quick learner and serious about making an impact at an organization set on becoming the number one player in the HCM space. The ideal candidate would be an experienced Project Manager looking to take the next step up in their career.

You’ll be great for this role if you have:
Fluent Swedish is a must
A proven experience of at least 2 years as a CSM / Implementation manager
Strong understanding of SaaS and the technology industry
Experience in project management
Strong negotiation skills needed to liaise with internal/external stakeholders
Excellent excel & data manipulation skills
Strong problem-solving skills and an ability to think outside of the box
Ability to interact with product development teams around delivery/roadmap
A can-do approach with the ability to thrive under pressure
Nice to have:
Experience using Intercom, Salesforce, & web-based technologies
Strong interest in the technology sector
Knowledge of HR

What will you do?
Being the main point of contact for our clients from point of sale through to deployment
Identify and analyse project risks & dependencies on an ongoing basis
Analyse operational data and use it to constantly scale and find efficiencies in internal workstreams
Work cross-functionally with our Sales, Dev, Product, & Account teams
Gathering system requirements from customers pre-sale and assessing how best to configure the platform and provide guidance on best practices

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