Logistics and Customer Service Manager

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Job Description

Chronos Consulting is part of the Coberon Chronos Group, an award-winning global leader in permanent and temporary staffing, RPO, and business process automation solutions for global multinationals. The Group owns and operates +52 offices worldwide.

The Company:

Chronos Consulting’s client is a global beverage industry leader with a recognized worldwide brand. Due to expansion, we are seeking a Logistics and Customer Service Manager to join the team in Panama.

The Role:

Reporting to the National Operations Manager, you will be responsible for all topics related to finished goods and visibility products, supporting partners and end customers in the supply chain as a single point of contact in the region and supervising day-to-day logistic planning and execution. You will be responsible for:

Planning and managing the logistic capacities and resources required for the material flows and reporting duties of all processes related to the distribution of products.

Involving key customers, in conjunction with the sales organization, that require knowledge of customer’s practices, needs, and strategies as they relate to forecasting, customer ordering processes, stock levels in the trade and/or customer profitability management.

Guaranteeing top quality of products with the local regulations related to food safety, consumer protection, and any other relevant principle for the company business.

Reviewing logistical networks based on business development to ensure planned sales can be executed without constraints.

Building and intensifying relationships with the planning department that ensures proper collaboration and business insights when it comes to logistical capacity planning.

Providing solutions for improvement, standardizing, and restructuring of the processes according to global requirements for the efficiency and effectiveness of the market.

Handling the third-party logistics (3PL) and maintaining permanent contact with all service providers in terms of SLA’s, contractual obligations, and KPI’s.

Managing the logistic budget planning, efficient use of the resource, and logistic costs monitoring and implementing cost-saving programs and benchmark activities.

Delivering month-end closure processing, maintaining systems and database integrity and standardizing reporting.

Dealing with the logistics and customer service queries in a timely and professional manner, ensuring that Customer Service needs are in line with objectives, proposing and implementing changes.

 

The Requirements:

Bachelor’s Degree, preferred in Supply Chain, Business Administration, or related fields.

5+ years of experience in Operations, Planning, Logistics, and Customer Service for a similar management position in a multinational environment. (Beverage or consumer goods experience is an advantage).

Knowledge of SAP R/3, SAP APO, and BI is a plus.

Advanced level in all MS products (Excel, Word, PowerPoint).

Great team player; driven and ambitious, relationship builder with excellent communication and interpersonal skills.

Possess strong negotiation and project management abilities.

An advanced level of English is required.

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