Job Description
Location: Mexico City
Chronos Consulting is part of the Coberon Chronos Group, an award winning global leader in permanent and temporary staffing, RPO and business process automation solutions for global multinationals. The Group owns and operates 41 offices worldwide.
The Company:
Chronos Consulting’s client is a global leader in specialized in IT solutions in the aviation industry. Due to expansion and growth, we are seeking an L1/L2 Support Analyst to join the team. This is a home based role and you can be located anywhere in Mexico for this opportunity.
The Role:
Reporting to the Support Lead in Mexico and the IT Manager located in USA, you will be responsible for:
Providing support to both internal and external clients.
Resolving issues escalated from first line diagnostics.
Working closely with internal support teams toward final resolution.
Supporting phone and email assistance.
Maintenance, backing up files and performing installations.
Working through issues surrounding the various business processes.
Oncall support duties in a rotation basis with 24×7 support for critical issues.
Troubleshooting moderately to highly complex issues
Verifying computer hardware, network systems and software programs accurately
Generate Incident Resolution reports for all priority Level 1 and 2, perform Root Cause analysis and testing to verify corrections
The Requirements:
8 + years of experience in IT with at least 3 years supporting applications
Strong customer support skills
SQL/SQL Server essentials
Infrastructure (Network, Unix Server, Windows)
Cloud Hosting, IaaS, PaaS (Azure, AWS).
Experience with Configuring and Troubleshooting Active Directory, DNS, and Exchange Service and PowerShell scripting
Advanced English skills