Job Title

Global Support Engineer – Mobile Data Network Hungary

Share This Job

Job Description

Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses, and manage and monetize the mobile Internet.

 

Requirements:

 Experience with customer-facing activities in an international environment

 Knowledgeable in customer support processes, tooling, and troubleshooting

 Knowledge in networking: TCP/IP, switching, routing – Must have

 Experience with Linux/Unix-based systems – Must have

 Experience in the mobile and Telco markets (working with telco providers) – advantage

 Experience with load balancers – advantage

 Knowledge of VM environments, NFV and SDN – advantage

 Scripting knowledge (Perl/python/bash) – an advantage

 Self-learning and self-motivated

 Solve problems independently and creatively

 Team player and capability working with cross-company teams abroad and in the HQ

 High level of communication and reporting

 Excellent communications skills in English (read and write)

 

Qualifications:

 BSc/BA degree or equivalent work experience.

 5+ years of experience as a customer support/services engineer

 International work experience and cultural awareness an advantage

 Experience with global support organizations working with support teams abroad

 

Responsibilities:

The Global Senior Support engineer is part of the Global Support and Maintenance group and handles the technical support of the company’s products and solutions.

 

 You will take ownership of customer issues reported and see problems through to resolution on-site or remotely, per need

 Research, diagnose, troubleshoot, and identify solutions to resolve customer issues

 Resolve time-critical deployment and production issues

 Provide customer support, technical issues resolution, and improvements within the agreed SLA, on-site and remotely

 Provide prompt and accurate feedback to customers

 Ensure proper recording and closure of all issues

 Prepare accurate and timely reports

 Document knowledge in the form of knowledge base tech notes and articles

 Participation in providing training to customers as required

 Take part in the On-Call duty rotation

 

Requirements:

 Experience with customer-facing activities in an international environment

 Knowledgeable in customer support processes, tooling, and troubleshooting

 Knowledge in networking: TCP/IP, switching, routing – Must

 Experience with Linux/Unix-based systems – Must

 Experience in the mobile and Telco markets (working with telco providers) – advantage

 Experience with load balancers –advantage

 Knowledge of VM environments, NFV, and SDN – advantage

 Scripting knowledge (Perl/python/bash) – advantage

 Self-learning and self-motivated

 Solve problems independently and creatively

 Team player and capability working with cross-company teams abroad and in the HQ

 High level of communication and reporting

 Excellent communications skills in English (read and write)

 

Qualifications:

 BSc/BA degree or equivalent work experience.

 5+ years of experience as a customer support/services engineer

 International work experience and cultural awareness an advantage

 Experience with global support organizations working with support teams abroad

Tags:

Send CV


    By submitting this form, I declare that I have read and accepted Terms & Conditions and general Privacy Policy provided on the website. I also have read Privacy Policy relevant to the location mentioned provided by the local Chronos Consulting entity’s GDPR officer.
    I hereby consent to processing by local Chronos Consulting entities’ of my personal data contained in the form above and other submitted documents, for the purposes of use in ongoing and future recruitment processes carried out by Chronos Consulting accordingly to the local law of data protection.

    HAVE A QUESTION?

    CONTACT US