Job Description
Clinical Account Manager, Neuro Medical Device
Location: Phoenix AZ
Our client is a global leader in non-invasive neurosurgical treatments. They are looking for a Clinical Account Manager in the Western US. This role is home office based with extensive travel.
Critical skills & qualifications needed:
5+ years (3+ with Masters) as clinical/ technical/operational support of advanced medical device systems in a customer-facing hospital-focused role
Experience implementing /project managing novel technology, techniques and/or devices is a plus
Scientific (BS, MS), technical (engineer) or clinical background (nurse, radiology technician)
Relationship building and ability to influence department level and staff level in a hospital setting (Chair of a department, administrator, treating physicians, marketing, care coordinator, billing department etc.
Communication skills with internal (company) and external (customer) stakeholders to articulate a vision, rally towards a common goal, and build execution support
Main responsibility is to work with existing and new install-base sites to develop a program to achieve clinical and commercial success.
Achieve annual goals of the number of treatments and revenues from the sites (service and disposables).
Embed into customer environment and gain In-depth knowledge of their hospital operations, patient flow, financial model with focus on business and operational outcomes
Be a trusted partner to customer (in clinical, technical and business aspects) with ability to influence and have a seat at customer table for driving program success
Interface between site and marketing and PR teams to promote program and drive patient interest
Interface between site and company reimbursement to share best practices for navigating insurance landscape
Work in close cooperation with sales, marketing and reimbursement teams
Extensive travels (at least 70%)