| Ref | ESIT27264 |
| Company Description | Our Client enables mobile operators to deliver the best possible user experience for mobile data over 2.5, 2.75, 3G and advanced (HSDPA and EV-DO) networks.
Its platforms are commercially deployed in over 40 top-tier wireless carriers worldwide, helping providers deliver the best possible user experience.
This Company has earned its reputation as the leader in responsiveness to its customers.
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| Job Description | The Field Support Engineer (FSE) is an integral part of the Company’s Support Organization. The FSE is responsible for the deployment of current and future products at customer sites. The FSE is also responsible for the on-site and remote support of issues raised by customers. An FSE is a results driven person capable of working independently and within a team to resolve time critical deployment and production issues.
Critical Competencies:
Support Engineer Skills:
• Familiar with the Company’s products and platforms (after training)
• Familiar with support organization tools and procedures
• Able to effectively use support organization tools and techniques to support and resolve customer and product related issues
• Can effectively handle customer generated issues within a timely and effective manner
• Effectively interfaces with customers directly or indirectly to handle their requests
• Initiate and follow through on project actions, milestones and problem resolutions
Customer Satisfaction:
• Contributes significantly to customer satisfaction.
• Interfaces with the customer and project manager to complete assigned task
• Responsible for opening lines of communication, monitors customer problems, and ensures effective resolution.
Communication Skills:
• Communicate effectively with customers and peers
• Produce written documents related to their work.
• Identify appropriate internal and/or external resources to solve problems
• Effectively escalate through appropriate channels – “knows how to make things happen”.
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| Skill Required | Technical Skills:
• Proficient in UNIX/Linux System Administration - Mandatory
• Proficient in TCP/IP networking - Mandatory
• Familiar in mobile network technologies
• Knowledgeable in customer support processes and tooling
• Knowledgeable in Microsoft Office
Qualifications:
• Education: 4 year technical degree, Computer Science preferred
• Relevant Experience: 1-5 years
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| Benefits | Working Conditions:
• Travel ~ 40%
• Provide “on-call” service periodically.
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| Country | Italy |
| City, region | Milan |
| Discipline | IT |
| Sector | IT and Telecommunications |
| CV Email | Application by email |
