Mobile Internet Support Engineer, Warsaw

 

Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet.

Responsibilities:

  • Support engineer as part of the global support group
  • Responsible for the technical support of the company solutions
  • Take ownership of customer issues reported and see problems through to resolution on site or remotely, per need
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Participation in providing training to customers as required

Requirements:

  • Experience with customer facing activities in an international environment
  • Knowledgeable in customer support processes, tooling and troubleshooting.
  • Knowledge in networking: TCP/IP, switching, routing – Must
  • Experience with Linux/Unix based systems – Must
  • Experience in the mobile and Telco markets (working with telco providers) - advantage
  • Experience with load balancers –advantage
  • Knowledge with NFV and SDN - advantage 
  • Experience with Amazon Cloud: Setup, installation, VPC, RDB, EMR, CLI – advantage
  • VM environments – advantage
  • Scripting knowledge (perl/python/bash) – advantage
  • Self-learning and self- motivated
  • Solve problems independently and creatively 
  • Team player and capability working with cross company teams abroad and in the HQ
  • High level of communication and reporting
  • Excellent communications skills in English (read and write)
  • Additional langue (Spanish/Russian/Chinese) - advantage

Qualifications:

  • BSc/BA degree or equivalent work experience.
  • 3+ years of experience as a Tier3 support engineer or Customer Service
  • International work experience and cultural awareness an advantage.
  • Experience with global support organizations working with support teams abroad

Working Conditions:

  • Provide support with accordance to the company SLA
  • Travel – up to 40%
  • On Call duty

Apply today for immediate consideration!

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