Mobile Internet Support Engineer, Budapest

 

Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet.
 
Responsibilities:
Support engineer as part of the global support group
Responsible for the technical support of the company solutions
Take ownership of customer issues reported and see problems through to resolution on site or remotely, per need
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Participation in providing training to customers as required
Requirements:
Experience with customer facing activities in an international environment
Knowledgeable in customer support processes, tooling and troubleshooting.
Knowledge in networking: TCP/IP, switching, routing – Must
Experience with Linux/Unix based systems – Must
Experience in the mobile and Telco markets (working with telco providers) - advantage
Experience with load balancers –advantage
Knowledge with NFV and SDN - advantage 
Experience with Amazon Cloud: Setup, installation, VPC, RDB, EMR, CLI – advantage
VM environments – advantage
Scripting knowledge (perl/python/bash) – advantage
Self-learning and self- motivated
Solve problems independently and creatively 
Team player and capability working with cross company teams abroad and in the HQ
High level of communication and reporting
Excellent communications skills in English (read and write)
Additional langue (Spanish/Russian/Chinese) - advantage
Qualifications:
BSc/BA degree or equivalent work experience.
3+ years of experience as a Tier3 support engineer or Customer Service
International work experience and cultural awareness an advantage.
Experience with global support organizations working with support teams abroad
Working Conditions:
Provide support with accordance to the company SLA
Travel – up to 40%
On Call duty
Apply today for immediate consideration!
 
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